FAQS
30-DAY MONEY BACK GUARANTEE!
Scientific Notebook Company upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange. No returns on customized orders.
TO RETURN OR EXCHANGE AN ITEM, PLEASE FOLLOW THESE INSTRUCTIONS:
You will need to obtain a Return Merchandise Authorization before sending your returned item back to Scientific Notebook Company. Please contact us either by email or phone to receive the return instructions.
- If contacting by email
Please email penny[at]snco[dot]com your order number and the request for a refund or an exchange. We will then email you an RMA number and shipping instructions. - If contacting by phone
Please have your order number ready and call us at 800.537.3028 to obtain the RMA number.
A Package without a Return Authorization number will not be accepted for refund.
PAYMENT OPTIONS
For your convenience, we accept the following payment methods:
Credit Cards
We accept American Express, Visa, MasterCard, and Discover card.
A debit card is treated differently than a credit card by your bank. Although a debit card may appear much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, there are important differences from a credit card. A charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.
PayPal
Use your personal PayPal account to pay for your order. After you add your product to the shopping cart, you will see an option to pay with PayPal. Selecting that option will direct you to PayPal’s website where you will need to login and complete the purchase. You will then be redirected to Scientific Notebook Company’s order confirmation page. Scientific Notebook Company requires that all PayPal orders must be verified through PayPal’s system. To fulfill this, you must have a credit card on file with PayPal. If you have any further questions about verifying your account with PayPal please contact them directly.
Purchase order account with net 30 terms can be setup through sales[at]snco[dot]com. Please send us 3 trade references and 1 bank reference. If you already have terms with us, and would like to use a purchase order. You will be able to pick the option in our shopping cart to assign a purchase order to your order:
Sales are FOB Stevensville.